Last updated: May 2025
At Elixir Oriental, we’re committed to getting your order to you quickly, securely, and efficiently. Below is everything you need to know about how we ship and deliver your products.
Shipping Locations
We currently ship to:
- Puerto Rico
- The United States (mainland and territories)
All orders are processed and shipped from our Puerto Rico location.
Shipping Carriers
We use United Parcel Post Service (UPPS) to ensure reliable and trackable deliveries.
Delivery Times
- Puerto Rico: 1–2 business days
- United States: 3–8 business days
Please note: Delivery times are estimates and may vary slightly depending on weather, holidays, and carrier conditions.
Order Processing
Orders are typically processed within 24–48 hours (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with your tracking number.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Tracking Your Order
You will receive an email with your tracking information once your package has shipped. You can track your delivery status at any time using the tracking number provided.
Delays & Issues
While we do our best to meet estimated delivery timelines, delays may occur due to:
- Carrier issues
- Weather conditions
- Customs processing (for U.S. territories)
If you haven’t received your order after the estimated time frame, please reach out to us at [your email address].
Incorrect Shipping Address
Please make sure your shipping address is accurate before placing your order. We are not responsible for packages lost due to incorrect or incomplete addresses provided at checkout.
Questions?
If you have any questions regarding shipping or delivery, feel free to contact our support team at:
📧 admin@elixirorientalpr.com
🌐 https://elixirorientalpr.com